CONCIERGE

A modern approach to a classic service. Imagine the reliability and safety of a licensed security guard service paired with the singular customer care of a high-end hotel concierge. Condo Concierge now offers the unique Concierge Service; highly specialized front desk management that combines the best of both worlds. Our technology-driven solutions turn your front desk into an accessible information hub for all condominium related activities, and allow us to provide service customization on an individual level.

AMENITY CONCIERGE

We believe that for residents, Amenities are an extension of the home.
Attractive, well-managed Amenities are a substantial part of what makes the condominium lifestyle so appealing. Our Amenity Concierge service ensures that these spaces are inviting, stimulating, and smoothly run, by tying all aspects of the experience together. Whatever your project size and budget, you can customize an Amenity Concierge package to suit your needs. This service may be booked as a stand alone or as an overlap to the Concierge service.

- Movie Nights
- Social Media Integration
- Health & Beauty Services
- Fitness Classes
- Online Booking
- Deficiency Reports
and more

DAY-TO-DAY LIFESTYLE SERVICES

Let us figure it out. Condo Concierge offers a wide range of custom pre-packaged services to suit the increasingly hectic lifestyle of your residents. We allow them to spend time doing things that matter most. Our services include but are not limited to:

- Dog walking
- Dry Cleaning
- In-suite cleaning
- Spa services
- Travel bookings
- Flight bookings
- Food delivery
- Personal Shopping
- Babysitting
- Wine Tastings
- Restaurant bookings

PRE DELIVERY INSPECTION

- PDI and Pre PDI inspections that follow the standards set forth by Tarion PDI Checklist specific to interior inspections.
- Post PDI inspections
- PDI Software with Data and Reporting features
- Customer Care Services
- Move-in Coordination Services
- General Contractor/Handyman services

ON-DEMAND HEALTH AND BEAUTY SERVICES

From fitness to massage Condo Concierge offers professional care and premium products. Many of these services are covered by extended Health Care Plans. We bring wellness and health benefits right to you, your workplace, fitness or spa facility.

- Aesthetics Services
- Skin & Nail Care
- Chiropractic
- Physiotherapy
- RMT
- Custom Foot Orthotics
- Naturopathic Medicine
- Nutritional Counseling
- Interactive Wellness Seminars

SECURITY

Condominium
C
onstruction
Commercial
Whatever your security needs, we have the solution.

TRAINING

-First Aid/CPR Training: Emergency First Aid training completed with a St. John Ambulance certified instructor or with a Workplace Safety and Insurance Board of Ontario approved First Aid Trainer
-Private Security & Investigative Services: Basic Security Guard 40 Hours Course
-Inquires/Next available classes: info@condoconcierge.com

Condo Concierge’s background in Amenity Concierge services gives us a competitive edge in the security industry. Our years of experience providing on-demand concierge services for our customers paired with currently established logistic channels, allows us the opportunity to pass the value of these long-standing relationships on to our clients – your residents.

In addition to our security and concierge services, our staff can seamlessly tie together front desk and amenity management: from scheduling, to maintenance repairs for pools and equipment, to taking payment for all bookings. Instating a singular point of contact to oversee all building facilities and amenities will have the building running smoothly and efficiently.

CUSTOMER SERVICE

At Condo Concierge all of our staff come from a hospitality or customer service focused background. Hand picking the industry’s best means our clients can rest easy knowing that their residents are in capable hands. It is our mandate to ensure that this customer-oriented philosophy, through the dedication of resources to continual customer service training, is fostered and is what sets us apart from the competition.

TECHNOLOGY

Our tech-savvy staff are equipped with the latest, proprietary Concierge technology solutions required to set your residence apart from its neighbours and establish itself as a high-end luxury condominium with service offering to match. Technology is the driving force behind our services as it allows us to have access to all required information for any resident or management request. From amenity usage, deficiencies and incident occurrences, to reservations at the area’s hottest restaurants and nightlife – the information is at our fingertips.

TRAINING

Condo Concierge takes great pride in our customer service focused training. As a base of knowledge, our employees receive in-depth quality security training with industry leading professionals. But we do not rely solely on the knowledge gained from the completion of the security-licensing program alone. Before graduating to the front desk, our Concierge staff receive in depth training on situation management, conflict resolution, etiquette and relationship building, to name a few. From day one of the on-boarding process staff is immersed into Condo Concierge’s customer-oriented culture and training ensuring each Concierge has the tools they need to make the right decisions while performing their duties




CONTACT US

T: 1-800-575-9572
F:1-888-504-5278
202-675 KING STREET WEST
TORONTO ON
M5V 1M9
info@condoconcierge.com



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