Condo Concierge’s background in Amenity Concierge services gives us a competitive edge in the security industry. Our years of experience providing on-demand concierge services for our customers paired with currently established logistic channels, allows us the opportunity to pass the value of these long-standing relationships on to our clients – your residents.
In addition to our security and concierge services, our staff can seamlessly tie together front desk and amenity management: from scheduling, to maintenance repairs for pools and equipment, to taking payment for all bookings. Instating a singular point of contact to oversee all building facilities and amenities will have the building running smoothly and efficiently.
At Condo Concierge all of our staff come from a hospitality or customer service focused background. Hand picking the industry’s best means our clients can rest easy knowing that their residents are in capable hands. It is our mandate to ensure that this customer-oriented philosophy, through the dedication of resources to continual customer service training, is fostered and is what sets us apart from the competition.
Our tech-savvy staff are equipped with the latest, proprietary Concierge technology solutions required to set your residence apart from its neighbours and establish itself as a high-end luxury condominium with service offering to match. Technology is the driving force behind our services as it allows us to have access to all required information for any resident or management request. From amenity usage, deficiencies and incident occurrences, to reservations at the area’s hottest restaurants and nightlife – the information is at our fingertips.
Condo Concierge takes great pride in our customer service focused training. As a base of knowledge, our employees receive in-depth quality security training with industry leading professionals. But we do not rely solely on the knowledge gained from the completion of the security-licensing program alone. Before graduating to the front desk, our Concierge staff receive in depth training on situation management, conflict resolution, etiquette and relationship building, to name a few. From day one of the on-boarding process staff is immersed into Condo Concierge’s customer-oriented culture and training ensuring each Concierge has the tools they need to make the right decisions while performing their duties
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